Voice AI can slip up when it misunderstands details or trusts incomplete info....

https://johnnysimpressiveop-eds.trexgame.net/air-canada-argued-the-chatbot-was-responsible-for-its-own-words-is-that-real

Voice AI can slip up when it misunderstands details or trusts incomplete info. A simple way to catch errors is using readback—having the system repeat order IDs aloud so customers confirm accuracy