Voice AI can slip up by mishearing or misinterpreting details like order IDs,...

https://alexisqoem867.trexgame.net/what-is-a-never-promise-list-for-customer-service-ai

Voice AI can slip up by mishearing or misinterpreting details like order IDs, leading to wrong answers. Catching these errors early means smarter checks—like reading back order numbers or confirming answers only when the API signals a success