Voice AI can mess up answers when it mishears or guesses wrong data, especially...

https://www.cast-bookmarks.win/voice-ai-can-slip-up-when-it-misunderstands-details-or-trusts-incomplete-info

Voice AI can mess up answers when it mishears or guesses wrong data, especially with numbers like order IDs. A simple fix is adding readbacks—having the system repeat the ID back for confirmation