Voice AI can slip up with wrong answers, but spotting these errors early helps...
https://sergiossplendidcolumn.timeforchangecounselling.com/how-do-i-measure-escalation-precision-for-a-voice-ai-agent
Voice AI can slip up with wrong answers, but spotting these errors early helps keep calls smooth. One solid control is having the system read back order IDs to the caller, catching mistakes before they’re final