36 Kensington client higher value invoice than
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Kensington client, higher value invoice than usual, got a bit nervous about pursuing it formally at first. Ended up being the right call in the end
Kensington client, higher value invoice than usual, got a bit nervous about pursuing it formally at first. Ended up being the right call in the end
Wish someone had told me sooner that a formal letter genuinely does work better than another chasing email from me directly. Lesson learned for next time
Client relationship had already ended anyway so there was nothing left to lose by getting formal about the unpaid balance. Sorted within a few weeks
Genuinely didn't expect the process to move as quickly as it did once I actually referred the debt instead of continuing to chase it myself
A gap between SOPs and daily practice may signal poor compliance, but it may also show that the documented process is unclear or outdated
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Rare but important procedures deserve more attention than their frequency suggests when the cost of an error is high
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