Mobile AI voice agents let customers explain issues naturally, handle routine...

https://www.bookmarking-presto.win/mobile-ai-voice-agents-let-customers-speak-naturally-instead-of-navigating-ivr

Mobile AI voice agents let customers explain issues naturally, handle routine requests, and pass context to a person. They replace keypad IVR and chatbot menus. Gartner projected conversational AI would cut contact-center labor costs by $80B in 2026.