After testing AI customer service platforms for years, I’ve seen tools improve...

https://fernandowehn083.timeforchangecounselling.com/how-do-multi-agent-routers-decide-which-agent-answers

After testing AI customer service platforms for years, I’ve seen tools improve from just assisting agents to actually resolving issues. In 2026, some platforms hit 70% automation within a week, cutting costs from $3–6 per ticket to under $1