After 12 years in CX ops and testing top AI vendors, I see real change coming...

https://mylesssmartinsights.tearosediner.net/how-do-you-test-if-an-ai-agent-can-actually-execute-refunds-end-to-end

After 12 years in CX ops and testing top AI vendors, I see real change coming in 2026. Some platforms help agents assist customers faster, boosting productivity by 40%, but full resolutions still need a human touch